Case Study: Smartfolio App Ensures Komptech Americas Sales Team Has Latest Data
Komptech Americas is a leading supplier of machinery and systems for the treatment of solid waste and biomass as a renewable energy source. A leader in the field of green technology, their product range includes over 30 different types of machines that cover all key processes in modern waste handling, including the Terminator and Crambo low-speed shredders, trommel screens, star screens, and ballistic separators. Founded in 1992, the company developed its first Topturn compost turner when the Austrian region of Styria introduced the separate collection of biodegradable waste. The company has since grown and set up a production facility in Frohnleiten, Austria. In 2006, Komptech Americas was formed to directly support their customers and dealers in North America. They are currently headquartered in Westminster, CO.
Komptech Americas needed an effective tool to instantly distribute their extensive library updates to their entire sales team.
Their on-the-go sales team struggled to connect to data under a variety of conditions. Their wifi signal was usually low and ineffective. They also operated without internet access and in “airplane” mode, making it difficult to access data offline.
Their users operate several platforms, from Surface tablets, to iPads and Android devices. They were often troubleshooting problems on one platform because the program would have an issue on one device, but not the other. They wanted something more reliable across all platforms.
Customer support was also key to Komptech Americas. They needed a tool from a company who was willing to provide reliable technical support.
Komptech Americas discovered Smartfolio and was quickly impressed with the customizing options and branding capabilities with the app. These capabilities allow Komptech Americas to brand the app with their company logos and colors and set up a file structure that makes sense to them. They admired how easy it was for the sales team to use. They were able to load the program and test it prior to launching Smartfolio across the company.
The Ken Cook Co. sales team worked closely with the marketing staff at Komptech Americas to launch Smartfolio, quickly going above and beyond to address any issues with Komptech Americas.
With Smartfolio, Komptech Americas now distributes mission-critical data to its entire sales force effortlessly and instantly. They especially like the new reporting system, finding it helpful to see who is using the information they provide.
Komptech Americas remarks, “[Ken Cook Co.] has been extremely helpful throughout the set-up process and continuously checks in to assure everything is running smoothly. I couldn’t be happier with their dedication to customer service and after-sales support.”